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Frequently Asked Questions (F.A.Q.)

​1. How do I book a tour? You can book directly through our website by selecting your preferred tour, date, and time. Payment is required to confirm your booking.

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2. What is included in the tour price? Inclusions may vary depending on the specific tour, so please check the tour information accordingly. Transportation and meals may or may not be included, depending on the specific tour.

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3. Can I customize my tour? Yes! We offer private tours that can be tailored to your preferences. Contact us to discuss customization options.

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4. What happens if it rains? Our tours operate rain or shine. If severe weather conditions make it unsafe to continue, we will offer rescheduling or a refund based on our cancellation policy.

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5. Can I reschedule my tour? Yes, rescheduling requests must be made at least 48 hours in advance and are subject to availability.

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6. Do I need to tip my guide? Tipping is not mandatory in Japan, but it is always appreciated if you feel your guide provided excellent service.

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7. What should I bring on my tour? We recommend comfortable walking shoes, weather-appropriate clothing, and a camera. Some tours may require additional items, which will be noted in the tour details.

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8. Do you accommodate dietary restrictions? Yes, we strive to accommodate dietary restrictions when food is included in the tour. Please let us know in advance.

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9. What if I have mobility issues? Please contact us before booking so we can recommend the most suitable tours for your needs.

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10. How do I contact you? For inquiries, you can reach us at contact@gowithustours.com or through our website’s contact form.

Refund Policy.

1. Cancellation by Customers:

  • Cancellations made at least 48 hours before the scheduled tour start time: Full refund minus any transaction fees.

  • Cancellations made less than 48 hours before the scheduled tour start time: No refund.

  • If your tour start time has not been confirmed at least 48 hours before the tour date, it will be assumed to start at 10:00 AM on the scheduled tour date for cancellation purposes.

    Example: If your tour is scheduled for March 20th at 10:00 AM, you must cancel before 9:59 AM on March 18th to receive a refund. If you cancel at 10:00 AM on March 18th or later, no refund will be provided. If you have not selected a start time by March 18th at 10:00 AM, your tour will be assumed to start at 10:00 AM on March 20th.

 

2. Cancellation by Go With Us Tours Japan:

  • If we must cancel a tour due to unforeseen circumstances, customers will receive a full refund or the option to reschedule.

 

3. No-Show Policy:

  • Guests who fail to arrive at the designated meeting point within 20 minutes of the scheduled time without contacting the guide or the company will be considered a no-show and will not be eligible for a refund.

  • Example: If a tour is scheduled to start at 10:00 AM and guests do not arrive by 10:20 AM without notifying us, they will be classified as a no-show.

 

4. Late Arrivals:

  • If you are running late, please notify us as soon as possible. We will do our best to accommodate, but no refunds will be issued for lost tour time.

 

5. Changes to Bookings:

  • Requests to reschedule a tour must be made at least 48 hours in advance and are subject to availability.

 

For refund requests, please contact us at contact@gowithustours.com.

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Code of Conduct & Illegal Substances Policy.

To ensure a safe and enjoyable experience for all guests, the following rules apply during the tour:
 

  • The use, possession, or distribution of illegal substances is strictly prohibited. Any guest found violating this policy will be immediately removed from the tour without a refund, and local authorities may be contacted if necessary.
     

  • Guests must respect local laws and customs at all times. Any behavior that is disruptive, offensive, or illegal—including vandalism, harassment, or public intoxication—may result in removal from the tour without a refund.
     

  • The consumption of alcohol is permitted only in designated areas and must be done responsibly. The tour guide reserves the right to refuse participation to anyone who is intoxicated to a disruptive degree.
     

  • Guests are responsible for their own belongings. The tour company is not liable for any lost, stolen, or confiscated items due to legal violations.
     

By booking this tour, you agree to adhere to these policies. Failure to comply may result in immediate termination of your participation without refund or compensation.

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